Refund policy

A. South Korea (KR) customers
Governed by Korea's Act on Consumer Protection in Electronic Commerce (전자상거래법), Articles 17-18.

Withdrawal (change of mind): you may withdraw your order within 7 days of receipt.
Defective item or mismatch with the listing: within 3 months of receipt, or 30 days from when you became aware of the issue.
Returned items must be unused/unworn, in original packaging with tags attached.
For change-of-mind returns/exchanges, round-trip shipping is paid by the customer. For defective or mis-shipped items, we cover return shipping.
To start a return, email contact@stereophonic-sound.shop with your order number and reason; we'll send return instructions.
Refunds are issued to the original payment method within 3 business days of us receiving and inspecting the return, per Article 18 of the Act.

B. International customers (outside South Korea)

14-day return policy: you may request a return within 14 days of receiving your item.
Items must be unused/unworn, tags attached, in original packaging, with proof of purchase.
Damaged/wrong item: inspect on receipt and contact contact@stereophonic-sound.shop immediately; we will resolve it after review.
Exchanges not supported: due to the complexity of international shipping, we do not support exchanges. Please return the item and place a new order.
EU customers — 14-day withdrawal right: orders shipped to the EU may be cancelled/returned within 14 days of receipt for any reason (item must be unused/unworn, in original packaging, with proof of purchase).
Refunds: after we receive and inspect the return, we'll email you the approval/rejection decision. If approved, the refund is issued to the original payment method within 10 business days. Your bank may take additional time to post it.
Return shipping is paid by the customer, except where the return is due to our error (damaged/wrong item).
To start a return, email contact@stereophonic-sound.shop first; we will provide the return address and process.
Non-returnable items: custom or made-to-order products may not be eligible for return.

C. General
Items sent back without a pre-approved return request will not be accepted. Contact: contact@stereophonic-sound.shop

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